Cancellation

At The Yong Brand, we understand that plans can change. Our Cancellation Policy is designed to provide flexibility while ensuring a smooth process for both our customers and our team. Please read the details below for information on how to cancel your order.

1. Order Cancellation

  • Before Shipping: Orders can be canceled free of charge if the request is made before the order has been processed or shipped.
  • After Shipping: If your order has already been shipped, it cannot be canceled. However, you may initiate a return once the order is delivered. Please refer to our Return Policy for details.

2. How to Cancel an Order

To cancel your order, follow these steps:

  1. Contact Us Promptly: Email info@theyongbrand.com with your order number and cancellation request.
  2. Confirmation: Once we receive your request, we will confirm whether the cancellation is possible. If the order has already been processed or shipped, we will provide further guidance.

3. Refund for Canceled Orders

  • Approved cancellations made before the order is shipped will be fully refunded to your original payment method.
  • Refunds may take [Insert Number of Days, e.g., 5–7 business days] to reflect in your account, depending on your payment provider.

4. Non-Cancellable Items

The following items cannot be canceled once the order is placed:

  • Customized or personalized products
  • Final sale items

5. Changes to Your Order

If you need to make changes to your order (e.g., address updates or product adjustments), please contact us at info@theyongbrand.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

6. Contact Us

For any questions or concerns about cancellations, please reach out to us:

Email: info@theyongbrand.com
Phone: +1 (713) 253-4722
Address: 6201 Bonhomme Rd, Suite 468-N, Houston, 77036 USA

Thank you for choosing The Yong Brand. We value your trust and are here to assist you with any questions or requests.