Returns

At The Yong Brand, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details on how to process a return.

1. Eligibility for Returns

  • Items must be returned within [Insert Number of Days, e.g., 30 days] of the delivery date.
  • Products must be unused, unwashed, and in their original packaging, with all tags and labels attached.
  • Sale items, gift cards, or customized products may not be eligible for returns unless they arrive damaged or defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email info@theyongbrand.com with your order number and reason for the return.
  2. Approval: Once your return is approved, you’ll receive detailed instructions, including the return shipping address.
  3. Ship the Item: Pack the item securely and ship it using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [Insert Number of Days, e.g., 5–7 business days] to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you received a damaged, defective, or incorrect item, we’ll gladly exchange it at no additional cost. Contact us at info@theyongbrand.com with photos of the issue, and we’ll guide you through the exchange process.

5. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale items
  • Customized or personalized products

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within [Insert Number of Days, e.g., 7 days] of delivery. Include your order number and photos of the damaged item. We will work with you to resolve the issue promptly.

7. Contact Us

For questions or concerns about our return policy, please contact us:

Email: info@theyongbrand.com
Phone: +1 (713) 253-4722
Address: 6201 Bonhomme Rd, Suite 468-N, Houston, 77036 USA

Thank you for shopping with The Yong Brand. We’re committed to providing quality products and outstanding customer service.